Grand Casino Dunedin New Zealand - Gaming and Entertainment

The Floor, the Building, the Whole Thing

Grand Casino Dunedin is based at 118 High Street, Dunedin 9016, inside the heritage-listed Scenic Hotel Southern Cross in central Dunedin. We sit roughly half a kilometre south of the city centre, so guests staying in central Dunedin usually walk over in ten minutes or so. The property holds category-1 listed historic place status and has been part of the area for well over a century, something you can see straight away in the façade and interior style.

Our gaming floor is full-service, with both table games and around 150 electronic gaming machines. On the tables you will find Blackjack, Roulette, Baccarat and Caribbean Stud Poker. It is not an endless list of variants, but it does cover the classic games most people look for when they come in.

Opening hours shift slightly across the week. From Sunday to Thursday we open from 11:00 AM and close at 3:00 AM. On Friday and Saturday we stay open later, through to 3:00 AM. We are closed on Good Friday and Christmas Day, so it pays to double-check that before planning a special trip.

There is validated parking available on-site for guests who prefer to drive. Across the property, we accept contactless payments, including Apple Pay, which usually speeds things up at the bar and restaurant.

Grand Rewards - How It Actually Works

Our loyalty program is called Grand Rewards and is managed through the official Grand Casino app. If you know you will visit us more than once, it usually makes sense to set this up at home rather than queuing at the desk on a busy night.

Once the app is on your phone, the basic process looks like this:

1. Download the Grand Casino app on your Android device.
2. Create a Grand Rewards account or sign in if you already have one.
3. Open the Rewards section to see your current points balance.
4. Check the Offers tab - this is where member-only promotions appear, linked directly to your profile.
5. Look at the Events section to follow upcoming cash draws and special themed nights.
6. Tap into the Restaurant tab to browse the Grand Bar and Restaurant menu in advance.
7. Use the booking function in the app if you want to reserve a table for a specific time.
8. When you visit the casino, present your membership details so your activity can earn points.

In the past, we have run cash prize draws up to NZD 500, often tied to events such as Matariki, and open to anyone on the gaming floor at the time. These kinds of seasonal promotions change across the year, so the app remains the most dependable way to see what is live right now. We also post regular updates on Instagram at @grandcasinodunedin, although the app usually contains the fuller picture.

Before you come into any casino for the first time, it helps to decide on a personal spend limit. Doing it beforehand is usually easier than trying to set rules for yourself in the middle of a game, and it tends to keep the visit more relaxed.

Grand Bar and Restaurant

Our Grand Bar and Restaurant opens every day from 12:00 PM and runs alongside the gaming floor into the evening. The menu focuses on Kiwi-style favourites with some seasonal changes during the year. We are not positioning it as a formal fine dining room; it is meant to be approachable, with consistent quality and familiar dishes.

Because the restaurant and the gaming floor sit within the same building, you can step away from a table game or machine, have a meal or a drink, and then come back without going outside. For longer sessions this makes taking a proper break a lot simpler.

You can book a table through the app or by calling us on +64 800 477 4545. If you have questions about the app itself, or run into a problem with Grand Rewards, you can reach our support contact at [email protected].

A Bit of Background

We opened our doors in 1999 under the name Dunedin Casino, operated by Dunedin Casinos Limited. The Grand Casino Dunedin name and branding came later, but the ownership entity stayed the same. One event that still gets mentioned is from 2006, when the Gambling Commission suspended our licence for two days after concluding that a patron had been allowed to gamble NZD 6.6 million over a three-year stretch.

That decision is part of the public record and we do not pretend it did not happen. It also showed, very clearly, that the casino sector in New Zealand sits under active, practical regulation, with real penalties when rules are breached.

Our current day-to-day operations sit inside the compliance framework that followed on from that process.

Planning Your First Visit

If this will be your first time at Grand Casino Dunedin, the practical steps are quite simple. Start by confirming our opening hours, especially if your visit is close to a public holiday. Then make your way to 118 High Street in The Exchange district, either on foot from the city centre or by car, using our validated parking.

New Zealand casinos operate with a minimum age requirement, and we check that at the entrance. Make sure you have valid identification ready when you arrive so the entry process is smooth.

Once you are inside, you can stop by the Grand Rewards desk to set up or complete your membership if you have not already done so through the app. After that, you decide the flow of your visit: you might head straight to the table games, try the electronic machines first, or sit down for a meal at the restaurant. Our team on the floor can let you know what promotions, draws or member offers are active that night.

For general questions before you come in, you can contact us on +64 800 477 4545 or check our latest posts and stories on Instagram at @grandcasinodunedin.

Contact and Where to Find Us

Our main public phone number is +64 800 477 4545. For digital queries, Grand Rewards issues or app-related questions, please email [email protected].

Dunedin Casinos Limited, the company behind Grand Casino Dunedin, also has a corporate office at Level 9, Otago House, on the corner of Moray Place and Princes Street, Dunedin 9016. This location is for administration and is not the entrance to the casino itself.

For event calendars, operational updates and further details, our official website grandcasino.co.nz is the key reference point. Grand Casino Dunedin remains the only licensed casino in the Otago region, bringing regulated gaming, a heritage-listed building and on-site dining together in one central Dunedin venue.