- Overview
This document sets out official contact information for Grand Casino Dunedin. It is intended for guests, prospective visitors, and any party requiring direct communication with the venue. All details in this document reflect publicly available and verified information associated with Grand Casino Dunedin.
Grand Casino Dunedin is located in Dunedin, New Zealand, and operates as a licensed land-based casino venue. Queries related to venue access, general enquiries, and accommodation-related requests should be directed through the channels listed below.
- Venue Address
Grand Casino Dunedin is situated at the following address:
118 High Street
Dunedin
New Zealand
This is the registered physical location of the venue. All in-person visits, deliveries, and correspondence requiring a physical address should reference this location.
- Contact Channels
3.1 General Enquiries
For general enquiries regarding the venue, services, or any matter not covered by a specific contact category, the following details apply:
Email: [email protected]
Phone: 03 477 4545
Fax: 03 474 6981
Written correspondence and electronic enquiries submitted through the general enquiries email are processed during standard business hours. Response times may vary depending on the nature and volume of incoming requests.
3.2 Stay and Play Requests
Enquiries related to accommodation packages or Stay and Play redemption requests must be submitted through the following dedicated channel:
Email: [email protected]
This channel is reserved exclusively for accommodation-related and Stay and Play programme enquiries. General venue questions submitted to this address may not receive a timely response and should instead be directed to the general enquiries contact listed in section 3.1.
- Opening Hours
Grand Casino Dunedin is open daily from 12:00 pm (noon). The venue is closed on the following public holidays:
- Christmas Day
- Good Friday
Visitors are advised to confirm current operating hours prior to attendance, as hours may be subject to change in accordance with applicable regulations or venue requirements. The venue does not guarantee uninterrupted access on all days outside of the closure dates listed above.
- Regulatory and Compliance Contact
Grand Casino Dunedin operates under the regulatory framework governing casino operations in New Zealand. Matters relating to regulatory compliance, licensing, or formal complaints that fall outside the scope of direct venue communication may be directed to the relevant New Zealand authority.
The Department of Internal Affairs (DIA) is the primary regulatory body responsible for casino operations in New Zealand. The DIA can be contacted through the following channels:
Casino Operations Email: [email protected]
Freephone (NZ only): 0800 257 887
The Gambling Commission of New Zealand deals with licensing decisions and formal appeals. The Commission can be contacted at:
Email: [email protected]
Postal Address: PO Box 3310, Shortland Street, Auckland 1140
Guests or third parties with concerns that cannot be resolved directly with Grand Casino Dunedin are advised to contact the appropriate regulatory body using the details above.
- Communication Standards and Response Procedures
All communications submitted to Grand Casino Dunedin through the channels listed in this document are subject to the following conditions:
- Grand Casino Dunedin will acknowledge receipt of written enquiries where a return email address is provided.
- No specific response timeframe is guaranteed for all enquiry types.
- Enquiries submitted outside of standard operating hours are processed on the next available business day.
- Communications that do not include sufficient identifying information or a clear subject matter may not receive a substantive response.
- Grand Casino Dunedin reserves the right to decline to respond to communications that are abusive, threatening, or otherwise inappropriate in nature.
- Accuracy of Contact Information
The contact details in this document are based on verified, publicly available information. Grand Casino Dunedin may update its contact details from time to time. Visitors are advised to verify current contact information directly through the official Grand Casino Dunedin website or by calling the venue prior to submitting written correspondence.
Grand Casino Dunedin does not accept responsibility for communications sent to outdated or incorrect contact details obtained from third-party sources.
- Accessibility and Venue Enquiries
Guests with specific accessibility requirements or questions regarding physical access to the venue are encouraged to contact Grand Casino Dunedin using the general enquiries phone number or email address listed in section 3.1 prior to their visit. Venue staff will provide information regarding access arrangements in accordance with applicable obligations under New Zealand law.